PRIVACY POLICY

We take the privacy of our customers seriously and this policy defines how we collect and use your personal information. At Ecogrill, we guarantee the security of your data and follow Regulation (EU) 2016/679 (GDPR) and applicable data protection legislation. We use strict security measures to protect all personal information provided on our website.

What information do we collect?

We collect information that customers provide to us when making a purchase on our website, including your name, email address, telephone number, delivery address, shipping and payment information. We also collect information about your browsing habits and purchases on our website, including your IP address, browser type, device type and pages visited.

How do we use your information?

We use customer information to process orders, communicate about orders and provide customer support. This data is essential for registering on the site, making purchases, managing invoicing and personalizing the shopping experience. We also improve our website and products with this information and send you promotional offers and marketing communications, which can be rejected at any time. Examples of use include:

• Online registration and purchase

• Management of invoicing according to tax rules

• Marketing via email, letters, messages and phone calls

• Guarantees and repairs with photo or video proof

• Processing of returns using bank data.

How do we protect your information?

We take appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and loss, destruction or accidental damage. We store the data on secure servers to protect your payment information.

Do we share your information?

We may share your personal information with third-party service providers that perform services on our behalf, such as payment processors, shipping companies and marketing agencies. Similarly, we may also share this data if required by law or if we believe that disclosure is necessary to protect our rights or the rights of others.

Legal Compliance

Ecogrill is not responsible for the legal obligation of some digital platforms to use the personal data of customers, such as the Tax Authority, Tribunals and other legal entities, Food and Economic Safety Authority (FSA), Complaints Book, Praise Book, among others. Ecogrill is not responsible if the customer chooses, on its own will, to send communications containing personal data, regardless of the medium used.

Period of Retention of Personal Data

Your data is kept only for the time necessary to comply with the procedures mentioned in this policy. Ecogrill reserves the right, after 10 years (minimum legal period for the preservation of transaction data), to delete, destroy or anonymize your personal data.

Customer rights

You have the right to access, correct, and delete your personal information, as well as to object to its use for marketing purposes. You can exercise these rights by contacting us at general@ecogrill.pt or the other contacts provided on this website.

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Changes to this policy

We may update this policy and the update will be posted on this website. By continuing to use it, you agree to the updated policy.

If you have any questions or concerns about our privacy policy, please contact us.